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Job description
Starting at $16.00/hr with the opportunity for an increase every 6 months.
Opportunity to earn up to $1000.00 in retention bonus paid between 30-120 days of start date.
KPI Connect Ltd., is looking for Part time agents to join our ever-growing company.
Our Bilingual Customer Service Agent's role is the most important job in our organization. As an individual with excellent customer service skills, you will be representing our Automotive client by calling existing customers with service appointment reminders, customer satisfaction surveys or inviting them to attend special customer appreciation events.
Hours of Operation: Monday to Friday, 12:30pm-9:00pm Eastern Time.
What we Offer:
· The ability to work completely from home
· 100% paid training
· Flexible schedules
· Retention bonus
· An amazing team of managers and agents (if we do say so ourselves)
**NO SALES REQUIRED**
REQUIRED EQUIPMENT
- Must have own Computer with a Windows 10/11 OS (Apple OS not applicable).
- Must have own computer headset.
- Must have High speed WIRED internet Service.
REQUIRED SKILLS/EXPERIENCE
- Minimum 1 year Customer Service experience.
- High school Diploma or Equivalent.
- Proficient using a computer and the internet
- Excellent keyboard skills 35wpm with 90% accuracy, ability to 'talk and type'
- Clear and precise enunciation and pronunciation.
- Excellent spelling and grammar skills.
- Ability to adhere to scheduled hours.
- Good retention skills and very detail oriented.
- Accepts constructive feedback and implements recommended changes.
- Reliable, easily trained and self-motivated.
Candidates MUST be fully available to attend a two-day consecutive mandatory paid training class.
Job Type: Part-time/ Full-time/ Term
Salary: $16.00 per hour
Job Types: Full-time, Part-time, Fixed term contract
Contract length: 3 months
Part-time hours: 20-40 per week
Salary: $16.00 per hour
Benefits:
- Work from home
Schedule:
- 4 hour shift
- 8 hour shift
Supplemental pay types:
- Retention bonus
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- French (required)
Work Location: Remote
